TERMS AND CONDITIONS OF SALE
John Bannon Aesthetics Trading as John Bannon Pharmacy
Last Updated: June 2026
Please review these Terms and Conditions regularly.
The Seller reserves the right to amend, update or replace these Terms and Conditions from time to time.
Any updated version shall become effective upon publication on the Seller's website or upon notification to the Buyer by email, account communication or other reasonable means.
The Buyer's continued use of its account, placement of orders or continuation of trading following publication of revised Terms shall constitute acceptance of the updated Terms and Conditions.
Where the Seller considers a change to be material, the Seller may, but shall not be obliged to, provide advance notice to account holders.
1. INTRODUCTION
1.1 These Terms and Conditions govern all sales, supplies, transactions and business dealings between John Bannon Aesthetics trading as John Bannon Pharmacy ("the Seller") and any purchaser of Goods ("the Buyer").
1.2 The Seller is a registered pharmacy operating from:
John Bannon Aesthetics T/A John Bannon Pharmacy
56A Armagh Road
Newry
County Down
BT35 6DN
1.3 These Terms apply to all quotations, orders, contracts and supplies of Goods made by the Seller.
1.4 The Buyer acknowledges that these Terms supersede any terms proposed by the Buyer unless expressly agreed in writing by a Director of the Seller.
1.5 The Seller reserves the right to amend these Terms from time to time. Updated versions shall apply to all future orders.
2. DEFINITIONS
In these Terms:
"Business Day" means any day other than a Saturday, Sunday or public holiday in the United Kingdom.
"Buyer" means any company, clinic, practitioner, healthcare provider or other business entity purchasing Goods.
"Cold Chain Products" means products requiring controlled temperature storage and transportation.
"Contract" means any agreement between the Seller and Buyer for the sale of Goods.
"Goods" means all products supplied by the Seller including medicines, medical devices, consumables, pharmaceutical products and ancillary items.
"MHRA" means the Medicines and Healthcare products Regulatory Agency.
"POM" means Prescription Only Medicine.
"Professional Registrant" means any person registered with the GMC, NMC, GDC, GPhC, HCPC or equivalent regulatory body.
"Seller" means John Bannon Aesthetics trading as John Bannon Pharmacy.
3. ACCOUNT REGISTRATION
3.1 The Seller supplies Goods exclusively on a business-to-business basis.
3.2 The Seller does not supply Goods to consumers.
3.3 Prior to opening an account the Buyer must provide any information reasonably requested including:
(a) company registration details;
(b) professional registration details;
(c) proof of identity;
(d) proof of address;
(e) VAT information where applicable;
(f) credit references.
3.4 The Buyer authorises the Seller to undertake credit checks, identity verification checks, anti-fraud checks and financial assessments through recognised Credit Reference Agencies and other lawful sources.
3.5 Where a Buyer applies for credit facilities exceeding £1,000.00, the Seller may carry out a credit search which may be recorded on the Buyer's credit file.
3.6 The Seller reserves the right to conduct ongoing credit monitoring throughout the duration of the trading relationship.
3.7 Credit facilities may be varied, suspended, reduced or withdrawn at any time without notice.
4. ORDERS
4.1 All orders are subject to acceptance by the Seller.
4.2 Acceptance of an order occurs only when confirmation is issued by the Seller.
4.3 The Seller reserves the right to refuse any order without providing reasons.
4.4 Orders may be rejected where:
(a) stock is unavailable;
(b) regulatory requirements are not satisfied;
(c) pricing errors occur;
(d) fraud is suspected;
(e) professional credentials cannot be verified.
4.5 Any quotation issued by the Seller shall not constitute a contractual offer.
4.6 Product images, descriptions and marketing materials are illustrative only.
5. PROFESSIONAL RESPONSIBILITIES
5.1 The Buyer is solely responsible for ensuring that Goods are:
(a) prescribed appropriately;
(b) administered appropriately;
(c) stored appropriately;
(d) supplied lawfully.
5.2 The Buyer acknowledges that the Seller does not provide clinical advice regarding individual patients.
5.3 The Buyer remains solely responsible for all clinical decisions.
5.4 The Buyer shall maintain adequate professional indemnity insurance.
5.5 The Seller accepts no responsibility for off-label use of any product.
6. PRESCRIPTION ONLY MEDICINES
6.1 Supply of POMs is subject to applicable legislation and professional regulation.
6.2 The Seller reserves absolute discretion to refuse supply of any POM.
6.3 Submission of an order does not create any entitlement to receive a POM.
6.4 The responsible pharmacist may refuse supply where:
(a) patient safety concerns arise;
(b) documentation is incomplete;
(c) authenticity cannot be verified;
(d) legal requirements are not met.
6.5 The Seller may request additional information before dispatch.
6.6 The Buyer shall ensure compliance with all applicable medicines legislation.
7. PRICING
7.1 All prices are exclusive of VAT unless expressly stated otherwise.
7.2 The Seller reserves the right to alter prices without notice.
7.3 Pricing errors may be corrected at any time.
7.4 The Seller may cancel any order affected by a genuine pricing error.
7.5 The Buyer shall pay any applicable taxes, duties and levies.
8. PAYMENT TERMS
8.1 Unless otherwise agreed, invoices are payable within 30 days from the end of the month of invoice.
8.2 Time for payment shall be of the essence.
8.3 The Buyer shall not withhold payment due to any dispute or counterclaim.
8.4 Payments must be made in cleared funds.
8.5 The Seller may withdraw credit facilities at any time.
8.6 Credit limits may be varied without notice.
9. LATE PAYMENT, DEBT RECOVERY AND ENFORCEMENT
9.1 The Seller may charge interest on overdue accounts at 8% above the Bank of England base rate.
9.2 Interest shall accrue daily.
9.3 The Seller may suspend all deliveries whilst any amount remains outstanding.
9.4 The Seller may place accounts on stop without notice.
9.5 The Buyer shall indemnify and keep indemnified the Seller against all losses, costs, charges, expenses and liabilities incurred in recovering overdue sums or enforcing any rights under these Terms and Conditions.
9.6 Recoverable costs shall include, without limitation:
(a) debt collection agency fees;
(b) tracing agent fees;
(c) solicitor and legal costs;
(d) court fees;
(e) enforcement agent fees;
(f) insolvency practitioner fees;
(g) mediation and dispute resolution costs;
(h) management time;
(i) administrative costs;
(j) statutory compensation and interest;
(k) all third-party recovery costs.
9.7 All such costs shall be recoverable as a contractual debt and shall become immediately payable upon demand.
9.8 The Buyer agrees that the Seller may instruct debt collection agencies, solicitors or other recovery agents without prior notice once payment becomes overdue.
10. DELIVERY
10.1 Delivery shall be made to the address nominated by the Buyer.
10.2 Delivery dates are estimates only.
10.3 Delivery times are service targets only and are not guaranteed.
10.4 Whilst the Seller aims to dispatch all orders within stated timescales, delivery remains dependent upon third-party courier services and factors beyond the Seller's control.
10.5 Delivery charges are non-refundable where delays occur after dispatch due to circumstances outside the Seller's reasonable control.
10.6 The Seller shall not be liable for losses arising from courier delays.
10.7 Next Day Delivery applies Monday to Thursday where orders are approved before 3:00pm.
10.8 Saturday delivery must be specifically selected.
10.9 Cold-chain orders received after 3:00pm on Thursday will normally be dispatched the following Monday.
10.10 The Buyer is responsible for ensuring delivery can be accepted.
10.11 Failed deliveries resulting from incorrect information or customer unavailability may incur additional charges.
10.12 The Seller may rely upon courier tracking records as conclusive evidence of delivery.
11. COLD CHAIN PRODUCTS
11.1 Cold Chain Products require strict temperature-controlled storage and transportation.
11.2 The Buyer acknowledges that maintaining product integrity following delivery is the Buyer's sole responsibility.
11.3 Risk in Cold Chain Products passes to the Buyer upon the first delivery attempt by the courier.
11.4 The Seller shall not be liable for any deterioration, loss of efficacy, spoilage, damage or temperature excursion resulting from:
(a) missed deliveries;
(b) delayed acceptance;
(c) incorrect delivery information;
(d) failure to refrigerate immediately;
(e) storage outside recommended conditions;
(f) courier redirection requests made by the Buyer.
11.5 Cold Chain Products may not be returned once dispatched.
11.6 No refunds, replacements or credits shall be provided for Cold Chain Products where delivery has been attempted in accordance with the Buyer's instructions.
11.7 The Buyer shall inspect Cold Chain Products immediately upon receipt.
11.8 Any concerns regarding temperature integrity must be reported within 24 hours of delivery.
12. RISK AND RETENTION OF TITLE
12.1 Risk in the Goods shall pass to the Buyer upon delivery.
12.2 Title to the Goods shall remain vested in the Seller until all sums due from the Buyer have been paid in full.
12.3 Until title passes:
(a) the Buyer shall hold the Goods as bailee for the Seller;
(b) the Goods shall be stored separately;
(c) the Goods shall remain identifiable as the Seller's property;
(d) the Buyer shall maintain appropriate insurance.
12.4 The Seller may enter any premises where Goods are stored to recover Goods where payment remains outstanding.
12.5 The Buyer shall not pledge, charge or otherwise encumber Goods owned by the Seller.
12.6 Repossession shall not extinguish the Buyer's liability for outstanding sums.
13. RETURNS, REFUNDS AND CANCELLATIONS
13.1 Due to pharmaceutical safety requirements, the Seller operates a strict returns policy.
13.2 No returns shall be accepted for:
(a) Prescription Only Medicines;
(b) Cold Chain Products;
(c) temperature-controlled products;
(d) products requiring secure storage;
(e) products supplied against prescription.
13.3 Other Goods may only be returned with prior written authorisation.
13.4 Returned Goods must:
(a) be unopened;
(b) be unused;
(c) be in original packaging;
(d) be in resaleable condition.
13.5 The Seller reserves the right to charge a restocking fee.
13.6 Return shipping costs shall be borne by the Buyer unless the Seller supplied incorrect Goods.
13.7 Cancellation requests must be submitted promptly.
13.8 Orders already dispatched cannot be cancelled.
13.9 Acceptance of cancellation requests remains entirely at the Seller's discretion.
14. PRODUCT RECALLS AND SAFETY NOTICES
14.1 The Buyer shall maintain adequate records to permit product traceability.
14.2 Upon notification of a recall or safety notice the Buyer shall immediately:
(a) cease use;
(b) cease supply;
(c) quarantine affected stock;
(d) cooperate fully with recall instructions.
14.3 The Seller may require confirmation that recall instructions have been followed.
14.4 The Buyer shall maintain procedures to facilitate prompt recalls where required.
15. WARRANTIES
15.1 The Seller warrants that Goods will materially conform to their specification at the time of delivery.
15.2 The Seller does not warrant that Goods are suitable for any particular purpose.
15.3 The Buyer is solely responsible for determining fitness for purpose.
15.4 The warranty shall not apply where defects arise through:
(a) misuse;
(b) improper storage;
(c) negligence;
(d) alteration;
(e) failure to follow instructions;
(f) unauthorised handling.
15.5 The Seller's sole obligation shall be to replace defective Goods, issue a credit, or refund the purchase price at its discretion.
16. LIMITATION OF LIABILITY
16.1 Nothing in these Conditions excludes liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability that cannot legally be excluded.
16.2 Subject to Clause 16.1, the Seller's total aggregate liability shall not exceed the value of the Goods giving rise to the claim.
16.3 The Seller shall not be liable for:
(a) loss of profits;
(b) loss of revenue;
(c) loss of business;
(d) loss of contracts;
(e) loss of goodwill;
(f) business interruption;
(g) indirect losses;
(h) consequential losses.
16.4 The Buyer acknowledges that these limitations are reasonable given the nature of the Goods supplied.
17. REGULATORY COMPLIANCE
17.1 The Buyer shall comply with all applicable laws, regulations and professional requirements.
17.2 The Buyer shall maintain all licences, registrations and approvals required to purchase and use the Goods.
17.3 The Seller may request evidence of compliance at any time.
17.4 Failure to provide evidence may result in suspension of supply.
17.5 The Seller reserves the right to report concerns regarding misuse, unlawful activity or regulatory breaches to relevant authorities.
18. DATA PROTECTION
18.1 The Seller shall process personal data in accordance with:
(a) UK GDPR;
(b) Data Protection Act 2018;
(c) applicable UK privacy legislation.
18.2 Personal data may be used for:
(a) account administration;
(b) order fulfilment;
(c) credit assessment;
(d) fraud prevention;
(e) regulatory compliance.
18.3 The Seller may share information with:
(a) credit reference agencies;
(b) debt recovery agents;
(c) regulatory authorities;
(d) professional advisers;
(e) service providers.
18.4 Such disclosures shall be limited to what is necessary for legitimate business purposes.
18.5 The Buyer acknowledges that information relating to account conduct, payment history and credit performance may be shared with Credit Reference Agencies, debt recovery agencies and professional advisers where lawful and necessary for credit management, fraud prevention, debt recovery or regulatory compliance purposes.
19. CONFIDENTIALITY
19.1 Each party shall keep confidential all non-public information obtained from the other.
19.2 Confidential information shall not be disclosed except:
(a) where required by law;
(b) where required by a regulator;
(c) to professional advisers;
(d) with written consent.
19.3 These obligations shall survive termination.
20. INTELLECTUAL PROPERTY
20.1 All intellectual property rights relating to the Goods, website, branding and materials remain the property of the Seller or its licensors.
20.2 Nothing in these Conditions transfers any intellectual property rights to the Buyer.
20.3 The Buyer shall not reproduce or use the Seller's branding without written consent.
21. ANTI-BRIBERY, SANCTIONS AND COMPLIANCE
21.1 The Buyer shall comply with all applicable anti-bribery legislation.
21.2 The Buyer warrants that it is not subject to sanctions restrictions.
21.3 The Seller may suspend supply where compliance concerns arise.
21.4 The Seller may terminate any Contract immediately where a breach is suspected.
22. FORCE MAJEURE
22.1 The Seller shall not be liable for delay or failure resulting from circumstances beyond its reasonable control.
22.2 Such events include:
(a) acts of God;
(b) pandemics;
(c) war;
(d) terrorism;
(e) cyber-attacks;
(f) industrial disputes;
(g) supplier shortages;
(h) transport disruption;
(i) governmental restrictions.
22.3 Performance obligations shall be suspended for the duration of the event.
23. SUSPENSION AND TERMINATION
23.1 The Seller may suspend or terminate supply immediately where:
(a) invoices remain unpaid;
(b) fraud is suspected;
(c) regulatory concerns arise;
(d) professional registration lapses;
(e) insolvency is suspected.
23.2 Termination shall not affect accrued rights.
23.3 Outstanding invoices shall become immediately due and payable.
24. GENERAL PROVISIONS
24.1 If any provision is found unenforceable, the remainder shall remain in force.
24.2 Failure to enforce any right shall not constitute a waiver.
24.3 The Buyer may not assign any Contract without written consent.
24.4 The Seller may assign its rights without restriction.
24.5 These Conditions constitute the entire agreement between the parties.
24.6 No variation shall be effective unless made in writing and signed by the Seller.
24.7 Notices shall be sent to the last notified business address or email address.
25. GOVERNING LAW AND JURISDICTION
25.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
25.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions, any Contract, or any supply of Goods by the Seller.
25.3 The Buyer waives any objection to proceedings being brought in the courts of England and Wales on grounds of venue or forum.
END OF TERMS AND CONDITIONS