Delivery & Returns

DELIVERY 4.1 Delivery shall take place by such method as the Seller may in its absolute discretion decide, to the location specified by the Buyer (the “Delivery Destination”), on or as close to the Delivery Date as is reasonably practicable in all the circumstances. For the avoidance of doubt, the Delivery Date is approximate only, unless otherwise expressly agreed in writing by the Seller, time is not of the essence for delivery. 4.2 Costs of packaging and delivery shall be included in the price of the Goods, unless otherwise stated in the Sale Invoice. 4.3 No delay in the delivery of the Goods shall affect the price of the Goods or entitle the Buyer to reject any delivery or any further instalment or part of the order or any other order from the Buyer or to repudiate the Contract or the order. 4.4 The Buyer’s attention is drawn to the provisions in Condition 9.1.3. 4.5 If, for any reason, the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Seller is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations, the Seller may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). This provision is without prejudice to any of the Seller’s rights in relation to a failure by the Buyer to take delivery of the Goods or pay for them in accordance with the terms of the Contract. 4.6 Subject to the other provisions of these Conditions the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs damages, charges or expenses caused directly or indirectly by a delay in the delivery of the Goods (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds sixty (60) days15.

RETURNS, REFUNDS, CANCELLATIONS & MINIMUM AGE POLICY 15.1 In accordance with best medical practice, the Seller operates a strict no return policy on all cold chain temperature controlled products. This policy is enforced upon dispatch with no exceptions. 15.2 The Seller reserves the right to review the return of all other nontemperature controlled products on a case by case basis. In the event that a Buyer wishes to return a product, written notification must be provided at the earliest possible date. Written notification does not constitute a binding contract and the Seller reserves the right to refuse the return of product. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 15.3 In the event that the Seller agrees to the return of product, the Buyer shall pay all return shipping charges to the location designated by the Seller. 15.4 Cancellation of Orders 15.4.1 Temperature Controlled Product: Cancellation of a temperature controlled product must be made prior to dispatch. Once a temperature controlled product has been dispatched the order cannot be cancelled. On orders placed between 9am- 11.15am: Cancellation must be made before 12 noon of same day. On orders placed after 11.1am: Cancellation of an order must be made within 4 hours of placing the order. 15.4.2 All Other Products On orders placed between 9am- 11.15am: Cancellation must be made before 12 noon of same day. On orders placed after 11.15am: Cancellation of an order must be made within 4 hours of placing the order. 15.5 Minimum Age Policy: No minimum age policy applies, however the Buyer is required by law to provide conclusive evidence of a valid medical license to gain access to and purchase products on this website. Failure to provide conclusive evidence of a valid medical license will result in cancellation of the registration process and an inability to access or purchase products. 15.5.1 The Seller reserves the right to deregister a Buyer in the event that a previously valid medical license lapses or is revoked. 15.5.2 Certain products will not be dispatched without a prescription signed by a registered medical doctor. Failure to provide a valid prescription will result in cancellation of the order. 15.6 If your return is approved a refund will be initiated using the original method of payment. In certain circumstances the Seller reserves the right to provide store credit in lieu of a refund.